Frequently Asked Questions
How long does the buying process take?
When bringing in a small credit (bin size) or baby furniture, we do our best to service you within 20 to 30 minutes. Factors that contribute to our estimate include how many things you brought, how busy the store is, and how many purchases we have already in process. If you are bring in a large credit (2 or more bins) the waiting time may be a day or more depending on how backed up we are. If your schedule is tight, we suggest bringing your items on less busy days (Monday’s, Friday’s and especially Weekends are generally the busiest) or consider dropping your items off and coming back at a later time.
Why do some of my expensive items get low buy prices?
Our prices are low and therefore, we are always walking the line so that our selling families benefit from the highest price possible and our buying families benefit from getting quality gently used items at a low price. If our offer is too low for you, we understand perfectly that you may want to take your items back with you to try something else. We are even ‘OK’ if you try something else. If it doesn’t work out the way you hoped, please come back again! We do understand that you paid perhaps high-prices for your items originally and want ‘the most you can get for them’. We also understand that when you buy gently used items from us, you want those items at a low price.
What is your return & hold policy?
We will gladly exchange clothing with the tag attached and the receipt within 30 days of purchase. Sorry, we do not offer cash returns on items purchased at our store locations. All furniture and toy sales are final. All exchanges are subject to manager approval. We can hold clothing and small toys for 24 hours. Baby furniture and equipment may be held for a maximum of 2 hours.